This policy governs the conditions applicable to cancellations, date changes, and possible refunds related to reservations for experiences and boat trips offered by the owner.

Cancellations must be communicated through the same channel used to make the reservation or through any of the contact methods made available by the owner.

For the request to be considered, the reservation must be properly identified and submitted within the established deadlines.

Cancellations made at least 24 hours before the start of the activity may qualify for a date change or refund, depending on the specific conditions applicable to the reservation.

Cancellations communicated less than 24 hours in advance may not entitle the customer to a refund, unless there is a justified reason expressly accepted by the owner.

Date changes must be requested at least 24 hours before the start of the activity and will be subject to availability.

The new date will not be confirmed until it has been expressly accepted by the owner.

The activity will be subject to suitable weather and navigation conditions. If the trip cannot take place due to bad weather or safety reasons, an alternative date or an appropriate solution will be offered depending on each case.

Failure of the customer to appear at the agreed place, date, and time may be considered a late cancellation and may result in the loss of the amount paid, unless there is a justified reason expressly accepted by the owner.

When a refund applies, it will be issued using the same payment method used by the customer, unless another method is expressly agreed upon.

The refund processing time may vary depending on the payment method used and the corresponding financial institution.

When the reservation has been made through a third-party platform, the cancellation, change, or refund conditions established by that platform may also apply.

In such cases, the user must also review the specific conditions of the external provider before completing the reservation.

In accordance with the applicable regulations, certain reservations for leisure activities with a specific execution date or period may be excluded from the right of withdrawal.

In any case, the user will receive the corresponding information before completing the reservation, where applicable.

For any inquiries related to cancellations, changes, or refunds, the user may contact the owner through the customer service channels indicated on the website.